Last updated: 22 February 2026
These terms and conditions govern your use of our websites and the purchase of products from Hudson Lighting.
References to “we”, “us”, or “our” mean the relevant Hudson Lighting entity based on the website you are using. “You” means the customer or visitor.
By accessing our website or placing an order, you agree to be bound by these terms and conditions. If you do not agree, please do not use our website or purchase from us.
We may update these terms from time to time. The version in effect at the time of your order will apply to that transaction.
We take care to ensure that product descriptions, images, and specifications on our website are accurate. However, slight variations in colour may occur between what is displayed on screen and the actual product due to monitor settings and photographic lighting. All dimensions and weights are approximate.
Many of our lighting products are handmade to order in our Surrey workshop. As such, slight natural variations may occur between individual products. These are a feature of our hand-finished manufacturing process and are not defects.
All orders are subject to availability. If a product is unavailable, we will notify you as soon as possible and offer an alternative or a full refund.
When you place an order through our website, you are making an offer to purchase. Your order is an offer to us, which we may accept or decline. We will confirm acceptance by sending an order confirmation email. A binding contract is formed when we dispatch your order.
If we discover a pricing or description error for a product you have ordered, we will contact you to inform you and give you the option of reconfirming your order at the correct price or cancelling it. If we cannot reach you, the order will be treated as cancelled and you will receive a full refund.
Trade accounts are available to verified trade customers (architects, designers, contractors, electricians, landscapers). Trade pricing and credit terms are subject to approval and separate trade account terms. We reserve the right to withdraw trade account status at our discretion.
We accept the following payment methods:
All card payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. We never store your full card details.
Payment must be received in full before goods are dispatched (except for approved credit account customers).
| Destination | Standard delivery | Free delivery threshold |
|---|---|---|
| UK mainland | 3–7 working days | Orders over £70 (inc. VAT) |
| Ireland | 5–10 working days | Orders over €100 (inc. VAT) |
| International | Contact us for a quote | — |
Delivery times are estimates and are not guaranteed. Made-to-order products may have longer lead times, which will be communicated at the time of order.
It is your responsibility to ensure the delivery address provided is correct and complete. We are not liable for delays or losses caused by incorrect address information. If a parcel is returned to us due to an incorrect address, we may charge a re-delivery fee.
Please inspect your order upon delivery. If any items are damaged or missing, please contact us within 48 hours of receipt with photographs of the damage. We will arrange a replacement or refund.
Under the Consumer Contracts Regulations 2013 (UK) and the European Communities (Consumer Information, Cancellation and Other Rights) Regulations 2013 (Ireland), you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.
To exercise this right, you must inform us by email or post within the 14-day period. You must then return the goods within a further 14 days at your own cost. Items must be:
We will refund the full purchase price (including original standard delivery cost) within 14 days of receiving the returned goods or proof of their return, whichever is earlier.
The right of cancellation does not apply to:
Trade account returns are subject to our trade terms. Standard stock items may be returned within 30 days of invoice in their original packaging, subject to a 15% restocking fee. Custom or made-to-order items are non-returnable.
If a product is faulty, please contact us as soon as possible. Under the Consumer Rights Act 2015 (UK) or the Sale of Goods and Supply of Services Act 1980 (Ireland), you are entitled to a repair, replacement, or refund depending on the circumstances and timeframe:
Our lighting products are covered by a manufacturer’s warranty against defects in materials and workmanship from the date of purchase. Warranty terms vary by product range and are specified on individual product pages.
The warranty does not cover:
The warranty is in addition to your statutory rights and does not affect them.
All outdoor electrical installations in the UK must comply with BS 7671 (IET Wiring Regulations) and be carried out or certified by a qualified, competent electrician. In Ireland, all electrical work must be carried out by a Registered Electrical Contractor (REC).
We provide installation guides with our products and offer installation support. However, we are not liable for damage or injury resulting from incorrect installation.
All content on our website — including text, images, photographs, product designs, logos, and graphics — is owned by Hudson Lighting or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or republish any content from our website without our prior written consent. Product images may be used by approved trade partners for the purpose of reselling our products, subject to our brand guidelines.
We offer a complimentary lighting design service. Design proposals are provided in good faith based on the information you supply (site plans, photographs, project briefs). While we take care to provide suitable recommendations:
Nothing in these terms excludes or limits our liability for:
Subject to the above, our total liability to you in connection with any order shall not exceed the total price paid for that order. We are not liable for any indirect, consequential, or special losses, including loss of profit, loss of business, or loss of goodwill.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, war, government action, strikes, supply chain disruptions, or failure of third-party services.
Your personal data is handled in accordance with our Privacy Policy, which forms part of these terms.
These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also be entitled to use the EU Online Dispute Resolution platform or alternative dispute resolution.
These terms are governed by the laws of the Republic of Ireland. Any dispute shall be subject to the exclusive jurisdiction of the Irish courts.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions about these terms, please contact us:
